FAQ

Frequently Asked Questions

1. What types of leather are used in Hudson Forge products?

• At Hudson Forge, we use only the finest full-grain leather for our products. This top-quality leather is known for its durability, rich texture, and ability to develop a unique patina over time, making each item truly one-of-a-kind. Many of our products use Crazy Horse leather, which is a unique leather that absorbs all oils that it comes in contact with, causing a truly unique patina to develop. 

2. How should I care for my Hudson Forge leather bag?

• To maintain the quality of your leather bag, we recommend applying a leather conditioner every few months to keep the leather soft and moisturized. Avoid exposing the bag to excessive moisture and direct sunlight. If your bag gets wet, gently pat it dry with a soft cloth and let it air dry.

3. Do you offer a warranty on your products?

• Yes, we stand by the quality of our craftsmanship. Hudson Forge offers a one-year warranty on all our leather products. This covers any defects in materials or workmanship under normal use. 

4. Can I return or exchange my purchase?

• Absolutely! We offer a 30-day return or exchange policy on all our products. If you’re not completely satisfied with your purchase, please contact our customer service team, and we’ll be happy to assist you with the return or exchange process.

5. Do you offer customization or personalization?

• Currently, we do not offer customization or personalization services. However, we’re always looking to expand our offerings, so stay tuned for updates. In the meantime, our unique leather bags develop a natural patina over time, adding a personal touch to every piece.

6. How long does shipping take?

• We offer free worldwide shipping on all orders. Shipping times vary depending on your location, but most orders are delivered within 5-10 business days. You’ll receive a tracking number as soon as your order ships, so you can follow its journey to your door.

7. Where are Hudson Forge products made?

• All Hudson Forge products are handmade by skilled artisans at top leather making facilities worldwide. Our leather is sourced from trusted suppliers, and our products are crafted with care and attention to detail to ensure the highest quality.

8. Can I track my order?

• Yes, once your order has been shipped, you will receive an email with your tracking information. You can use this information to track your order directly on our website or the carrier’s site.

9. What payment methods do you accept?

• We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Pay. All payments are securely processed to ensure your information is protected.

10. How can I contact Hudson Forge customer support?

• If you have any questions or need assistance, our customer support team is here to help. You can reach us via email at support@hudsonforge.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.